Your data,
handled with care.

Definitions

• Booking means the combination of the User's actions resulting in the creation and submission of an order for accommodation, a package tour, a cruise, and other services available on the Website. The provision of Personal Data by the User is a necessary and critical condition for making a valid booking. "Booking" may also refer to an accommodation order completed by the User through the Service.

• Personal Account means a section of the Website for registered Users containing Booking management tools.

• Personal Data means any information relating to an identified or identifiable natural person, making it possible to determine the User's identity. This information may also include data regarding other individuals for whom the User makes Bookings.

• Service means a multi-functional online travel, hotel, and other travel IT services reservation platform available on the website, including mobile versions and related Websites and services provided by us or our partners displaying a link to this Policy. The User accesses the Service under the terms of a free, simple, and non-exclusive license.

• User means a competent individual over 18 years of age who visits the Website and/or uses the Service, or an individual for whom a booking is made on the Website. "User" may also refer to an authorized representative of a legal entity or any other organization.

Information We Collect About the Service

We collect different types of information from or through the Service. The legal bases for processing Personal Data by Travelbee.eu are primarily that processing is necessary for the provision of booking services and that it is carried out for the legitimate interests of Travelbee.eu. We may also process other data based on the User's consent.

• 2.1 Information provided by the User: When using the Service, the User may provide and we may collect certain Personal Data (e.g., first name, last name, passport details, residence, email address, postal address, mobile phone number, cookie files, credit card or other billing details).

• 2.2 Information from "Automatic Collection": When the User uses the Service, we may automatically record information from the User's device using cookies, web beacons, IP address, web browser/device type, access dates, and times.

• 2.3 Integrated Services: The User may have the option to access or register through third-party services (e.g., Facebook account), authorizing us to access basic profile details.

• 2.4 Information from Other Sources: We may receive information from third parties and sources outside the Service, such as partners, advertisers, and credit rating agencies.

• 2.5 Personal Information given by the User for others: When booking for other passengers/guests, it is the User's responsibility to ensure those individuals are aware and have given their consent.

• 2.6 Payment Information: Billing and payment card details, to the extent payments are processed directly.

How We Use the Information We Collect

• 3.1 General Use, Operation, Improvement, Marketing Activities & Reminders, Cookies, and Analytics: We use data to create accounts, process and manage bookings, communicate with the user, send newsletters, prevent fraud, improve user experience via Google Analytics, and comply with legal obligations.

• 3.2 Legal Bases: Performance of a contract, Legitimate interest, Consent, Compliance with a legal obligation.

Disclosures of Information

• Travel service providers (hotels, carriers, etc.) to complete the booking.

• Data processors, payment providers, and financial institutions (for fraud prevention and chargebacks).

• Competent Authorities, to the extent required by law.

• Business Partners and Advertising Partners.

Third-Party Services

The Service may contain links to third-party websites, for whose privacy and security practices we are not responsible.

Interest-Based Advertising

We cooperate with third parties (advertising networks, attribution partners) to deliver targeted advertisements. Users can opt out through designated consumer choice links.

More About Cookies

We use technical, functional, analytics, and commercial cookies (first-party and third-party cookies) to ensure proper website operation, personalization, and statistical analysis.

Minors' and Children's Privacy

The Service is not directed to individuals under 18 years of age, and we do not knowingly collect personal data from them.

Security and Data Retention

We maintain appropriate administrative, technical, and physical safeguards (such as SSL encryption, firewalls) to protect personal data against unauthorized access or loss.

User Choices

The User has the right of access, correction, deletion, restriction, objection to processing, and data portability under the GDPR (contact via gdpr@travelbee.eu).

Changes and Updates to This Policy

This Policy may be updated periodically, and changes will be posted on the Website.

How to Contact Us

Email: gdpr@travelbee.eu | Address: Kerasea 0, Dodoni, 44017, Ioannina, Greece.

Limitation of Liability

The travel agency PAKOS ANTONIOS / TRAVELBEE.EU TRAVEL & TOURISM E-SERVICES shall under no circumstances be liable for any direct or indirect loss or damage arising from the use of this website.

Governing Law – Jurisdiction

This Policy is governed by Greek law, and the Courts of Athens shall have exclusive jurisdiction.

Intellectual Property Rights

All material contained on the website www.travelbee.eu is the intellectual property of the travel agency PAKOS ANTONIOS / TRAVELBEE.EU and is protected by applicable intellectual property laws.