Customer satisfaction
The full understanding and consistent fulfilment of customer requirements, as well as the enhancement of their travel experience through every possible travel means.
Quality policy
Quality
in every detail.
We apply a Quality Management System based on the ISO 9001 standard. These are our commitments.
Our commitments
What we
commit to.
The management of TravelBee.eu implements a comprehensive Quality Management System (QMS) based on the ISO 9001 standard and is committed to the following:
Regulatory compliance
The strict adherence to the applicable legal and regulatory framework governing tourism businesses and e-commerce at both national and European levels.
Risk-based approach
The implementation of a mechanism for identifying, assessing and addressing threats, as well as capitalising on opportunities arising from its operational context.
Continuous improvement
The continuous improvement of the effectiveness of the Quality Management System (QMS) and internal processes.
Investing in people
Ensuring that staff and partners have the necessary professional competence and specialised knowledge to manage complex travel products.
Evaluating external providers
Implementing strict criteria for the selection and monitoring of partners (hotels, transport companies, local guides) to ensure the quality of the final service offered.
Measurable objectives
Establishing and periodically reviewing objective Quality Objectives at all levels of operation.
Advanced systems
Using modern, state-of-the-art technology to provide high-level services at every travel level.
A shared commitment
Our policy,
for all of us.
This Quality Policy is communicated, implemented and understood by all TravelBee.eu personnel, as well as its partners.
Your opinion matters
Something to tell us?
We're listening.
For questions or comments about the quality of our services, get in touch with us.